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Business Hours by Timezone
India (IST)9:00 AM – 7:00 PM
Dubai (GST)7:30 AM – 5:30 PM
London (GMT)3:30 AM – 1:30 PM
New York (EST)10:30 PM – 8:30 AM
Nairobi (EAT)6:30 AM – 4:30 PM

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FAQ

Frequently Asked Questions

What is your minimum order quantity?

Our standard MOQ is one 20ft container, approximately 20 MT. For premium basmati varieties, MOQ is 10 MT. LCL orders available for initial trial shipments.

Can you send samples before a bulk order?

Yes. Samples (500g–2kg) available for serious buyers. Sample cost charged and adjusted against your first bulk order. Submit inquiry and mention sample request.

What payment terms do you accept?

We accept Letter of Credit (LC at sight and usance), Telegraphic Transfer (TT – 30% advance, 70% against BL copy), and Documents Against Payment (D/P) for established buyers.

Which ports do you ship from?

We ship from JNPT (Mumbai), Mundra Port (Gujarat), Chennai Port, and Kandla Port. Port selection is based on destination, freight rates, and transit time optimization.

Do you offer private labeling?

Yes. Private labeling with full custom branding available. MOQ 5 MT for private label orders. Lead time 2–3 weeks for artwork approval and production.

What certifications do your products come with?

Each shipment includes: Commercial Invoice, Packing List, Phytosanitary Certificate, Fumigation Certificate, Certificate of Origin (COO), and Bill of Lading. Additional certificates on request.

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